RETURN POLICY

Last updated May 13, 2020


RETURNS

If you are not 100% satisfied with your purchase you can return the product and recieve a full refund within seven (7) days of purchase.

Items cannot be returned after seven (7) days from purchase unless specifically stated by Critical Tales LTD.

RETURN PROCESS

To return a digital item, please head to our contact page. To return a physical item, place the item and your proof of purchase securely in its original packaging, and mail your return to the following address:

Critical Tales
Attn: Returns
185 Mount Pleasant Road  
Shrewsbury, SY1 3EY  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
info@criticaltales.co.uk 
This return policy was created using Termly’s Return and Refund Policy Generator.